I Can't Recover My Password

If you do not remember your password or wish to change it, it will depend on the type of login your platform has:

Your login is with MICROSOFT

When logging in, you see this image:

To manage your credential, change your details, or change your password, you must contact your own institution, as it is the data system of your institution that handles this, and we, as an external support company, are not authorized. We apologize for the inconvenience.

We will not be able to assist you from this support.

Your login is with GOOGLE

When logging in, you see this image:

To manage your credential, change your details, or change your password, you must contact your own institution, as it is the data system of your institution that handles this, and we, as an external support company, are not authorized. We apologize for the inconvenience.

We will not be able to assist you from this support.

Your login is LOCAL

When logging in, you see this image:

You must click on the "Forgot your password?" option, which will open the following modal, and you will need to enter your USER ID. You will receive an email to your linked account with a link where you can generate your password again.

If your platform does not have the option to recover the password in the local login, you can contact our human support agents to assist you with the task.

I remind you that your password must have a minimum of 8 digits and include at least one uppercase letter and one number; special characters (ñ $ % & / * @ ...etc) are not valid.