The "Borrow" or "Reserve" button does not appear

Issue

When you try to access the content of a title but the "Borrow" or "Reserve" button does not appear, or the button remains loading (showing as "waiting") and never finishes loading.

Solution

This can occur for two possible reasons:

1. The resource does not have any available copies for borrowing, and an internal issue occurred during the resource availability process, causing the "Reserve" button view to become blocked.
2. The resource's acquired license has been used up, and during the process of being removed from the catalog, an issue occurred, causing the removal to not be fully completed as it should.

In both cases, you should contact the Support Department staff via email at: support@odilo.us