Requesting Merge of Duplicate Records or User Accounts

Accurate user and resource records are essential for a streamlined learning experience on the Odilo platform. Duplicate records or user accounts can lead to confusion, hinder tracking of progress, and affect certification. This article guides you on how to request the merging of duplicate user accounts or resource records, ensuring your organization's ecosystem remains seamless and efficient.

Why Merge Duplicate Records or User Accounts?

Having duplicates—whether they are user profiles or digital resource entries—can disrupt reporting, analytics, and the individual learning journey. Consolidating duplicates ensures all progress, history, and access rights are assigned to a single, unified record or profile.

Information to Gather Before Contacting Support

• User accounts: Collect full names, user IDs, email addresses, and specify which account should remain active.
• Resources: Gather resource titles, ISBNs (if available), and any system IDs relevant to the duplicate records.

Requesting a Merge: Step-by-Step

1. Prepare all necessary identifiers for the records or accounts to merge.
2. Contact Odilo support via the Help Center or your dedicated support channel.
3. Provide the collected information, clearly indicating which account or record should remain.
4. Wait for confirmation from the Odilo support team that the merge is complete, and verify the result if necessary.

What to Expect After the Merge

• Unified access for users, consolidating progress, certificates, and profiles
• Single, authoritative records for resources, improving catalog integrity
• Notification from support confirming the completion of the merge

Conclusion

Merging duplicate accounts or records with Odilo’s support team is a straightforward way to ensure an optimal and accurate digital learning environment. If you notice duplicates, gather identifiers and contact support promptly to ensure your learning ecosystem continues to empower learners and maintain integrity.