Support Guidelines and Best Practices
- Accessibility Statement - ODILO
- Escalation Process for Urgent Incidents
- Handling Login Errors, Access Restrictions, and Captcha Screens
- How to Contact Odilo Support Efficiently
- How to Report and Track Technical Incidents
- Improving App Performance with Updates and Cache Clearing
- Investigating and Resolving Learning Progress Discrepancies
- Merging or Correcting Training Records After Name or Email Changes
- Organizational Contact Points for Access and Support
- Requesting Addition or Correction of Book Cover Images
- Requesting Merge of Duplicate Records or User Accounts
- Tracking Ticket Status and Communication
- Troubleshooting Delays or Issues with Certificates
- Troubleshooting Discrepancies in Activity Completion
- What to Do If You Encounter Errors on the Platform
- Where to Find Guides on Platform Functionality